This policy explains cancellations and refunds for paid Finclara services. It is offered by Finclara Private Limited (CIN U68200MR2026PTC478128). Payments are processed by our payment gateway; Finclara never stores your card details.
5.1 Subscriptions (Plus and Pro)
Subscriptions are billed in advance for the stated period. You may cancel at any time; cancellation takes effect at the end of the current billing period, and you keep access until then. We do not charge a cancellation fee.
- First-time purchase: if you are dissatisfied, write to us within 7 days of your first payment and we will refund that payment in full, provided the plan's included allowances have not been substantially consumed (for example, most of a month's included record allowance).
- Renewals: renewal payments are not refundable once the new period has begun, because access is delivered immediately. Cancel before the renewal date to avoid the next charge.
- If we discontinue a paid feature mid-period, we refund the unused portion on a pro-rata basis.
5.2 Concierge desk
The concierge desk is engaged for a flat fee of ₹5,000. It is not sold as a fixed number of hours or as a booked slot.
- Refunded on a completed purchase. If you complete a property purchase with the concierge desk's help, the ₹5,000 is refunded to you in full.
- Before work begins. You may cancel at any time before your first scheduled conversation with the desk, and the fee is refunded in full.
- After work begins. Once the desk has started work on your requirement, the fee covers that work and is not refundable if you decide not to proceed. It remains refundable in full if you go on to complete a purchase with our help.
- If we cannot serve you. If Finclara cannot staff your requirement, or there is no suitable inventory in the areas you are looking at, we refund the fee in full.
On a completed purchase we are paid a flat fee by the developer: ₹21,000 below ₹1 crore, ₹51,000 at or above ₹1 crore. Because it is flat rather than a percentage, our fee does not increase with the price you pay.
5.3 Registered-record access
De-identified registered-transaction records are made available inside the Finclara app as part of a plan's included allowance. Finclara does not sell registration documents, and no record shown carries personal information.
- A record you have already opened stays available to you and is never charged for a second time.
- Because access is delivered immediately, allowance already consumed is not refundable. Allowance you have not used in your first billing period is covered by the first-purchase refund in 5.1.
5.4 Service failures and incorrect charges
If you were charged in error, charged twice, or a paid feature was unavailable for a material period, contact us and we will investigate and refund what is due. Nothing in this policy limits your rights under the Consumer Protection Act 2019.
5.5 How to request a refund
Email hello@finclara.co from the address on your account, with the payment reference and what went wrong.
- We acknowledge within 24 hours.
- We decide and communicate the outcome within 7 working days.
- Approved refunds are returned to the original payment method, typically within 5–7 working days of approval, subject to your bank or card issuer's timelines.
5.6 Contact for billing
Finclara Private Limited, N7, Flat No. 19, Siddhivinayak Garima, Koynavale, Panvel, Raigarh, Maharashtra – 410208 · hello@finclara.co